Every product bought from Mobile Store comes with the official brand warranty. Activating it takes less than two minutes and makes future claims faster.
Warranty periods
| Category | Typical warranty |
|---|---|
| Mobile phones | 12 months brand warranty |
| Laptops and tablets | 12 months brand warranty |
| Smart watches and earbuds | 6 to 12 months |
| Power banks, chargers and cables | 3 to 12 months |
| Trimmers and personal care | 6 months |
The exact period is shown on each product page and on your warranty card.
How to activate your warranty
- Keep the invoice we sent by email, or download it from My Account > Orders.
- Find the product’s IMEI (dial *#06# on phones) or the serial number on the box.
- Send your order number and IMEI or serial number to us on WhatsApp at +92 300 0000000, or email info@example.com.
- You receive a confirmation message within 24 hours once the warranty is registered.
Making a warranty claim
Visit the brand’s authorised service centre with the product and invoice, or contact us and we will arrange the claim for you. Repairs usually take 7 to 15 working days depending on the brand.
What is not covered
- Physical damage, cracked screens or bent bodies
- Liquid or water damage (unless the product is rated for it and used within its rating)
- Repairs or software changes by unauthorised shops
- Normal wear and tear, scratches and battery wear over time
