Welcome to the Mobile Store Help Center. Pick a topic below or talk to our team.
Track my order
Log in to My Account > Orders to see live status and courier tracking.
Returns & refunds
Faulty or wrong item? Request a return within 7 days. Read the policy.
Warranty claims
Activate your warranty and find service centres on E-Warranty Activation.
Installments
See banks, tenures and how to apply on Installments Plan.
Payments
Cash on Delivery, cards, bank transfer and wallets. Payment FAQs.
My account
Reset your password, update addresses and manage your details in My Account.
How to request a return
- Contact us on WhatsApp or by phone within 7 days of delivery with your order number.
- Share a short video or photos showing the issue.
- Our team approves the request and books a free pickup from your address.
- Once the product is checked, we send a replacement or a refund within 3 to 5 working days.
Didn’t receive your order?
Most orders arrive within 1 to 5 working days. If yours is late, check the tracking link in your SMS first. If the tracking has not moved for 48 hours, message us and we will chase the courier for you.
