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Orders
How do I place an order?
Find the product you want, choose the quantity (and color or variant if available) and click Add to cart. Open the cart, click Proceed to Checkout, enter your delivery details and choose a payment method. You will receive an order confirmation by email and SMS.
Do I need an account to order?
No. You can check out as a guest. Creating an account lets you track orders, save addresses and see your order history in one place.
Can I change or cancel my order?
Yes, as long as it has not been dispatched. Contact us on WhatsApp or by phone with your order number and we will update or cancel it. Once an order has shipped it can no longer be cancelled, but you can use our return policy.
How do I track my order?
Once your order is dispatched we send you the courier tracking number by SMS and email. You can also see the status in My Account > Orders.
Payments
Which payment methods do you accept?
Cash on Delivery, debit and credit cards (Visa, Mastercard, UnionPay), bank transfer, and mobile wallets. Installment plans are available on selected bank credit cards.
Is Cash on Delivery available everywhere?
Cash on Delivery is available in most cities. For very high value orders we may ask for a small advance payment to confirm the order. You will see the available options at checkout.
Is it safe to pay by card on your website?
Yes. Card payments are processed by a PCI DSS compliant payment gateway. We never see or store your full card number.
Delivery
How long does delivery take?
Major cities: 1 to 3 working days. Other cities and towns: 3 to 5 working days. Products with the Fast Delivery badge are dispatched the same day if ordered before 2 PM.
How much is the delivery charge?
Delivery is free on most products. If a delivery charge applies, it is shown clearly at checkout before you pay.
What is open parcel delivery?
In Islamabad, Rawalpindi, Lahore and Karachi you can open the parcel and check the product in front of the rider before paying. If anything is wrong, simply return it to the rider.
Warranty and returns
Do products come with a warranty?
Yes. All products carry the official brand warranty, usually 12 months for mobiles and laptops and 3 to 12 months for accessories. The exact period is listed on each product page. See E-Warranty Activation for how to activate it.
Can I return a product?
You can return a product within 7 days of delivery if it is faulty, damaged, or not what you ordered. It must be in its original box with all accessories. See our Terms & Conditions for full details.
How long do refunds take?
After we receive and check the returned product, refunds are processed within 3 to 5 working days to your bank account, wallet or original card.
Products
Are your phones PTA approved?
Yes. All mobile phones we sell are PTA approved and work on every Pakistani network.
Are the products original?
100%. We buy only from brands and authorised distributors. If you ever receive a non-genuine product we will refund you double its price.
